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Pre-Owned Exceptional Service Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover) 0814415385 9780814415382

What if you could protect your business against competitive inroads once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon s anticipatory customer service approach was first developed at The Ritz-Carlton as well as at... more

Pre-Owned Questions That Sell : The Powerful Process for Discovering What Your Customer Really Wants 9780814473399

CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining... more

The Offer You Can t Refuse: What If Customers Want More Than Excellent Service? 9401470359 (Paperback - Used)

9789401470353. Pre-Owned: Good condition. Paperback. Language: English. Contains: Illustrations color. Includes: illustrations color. How can you stay relevant for your customers? The answer is a combination of the following three factors:... more

Pre-Owned Managing Quality Customer Service (Paperback) 0931961831 9780931961830

Determine what customers really want how to meet those needs and measure your service. more

Pre-Owned Your Customer Rules!: Delivering the Me2b Experiences That Today s Customers Demand (Hardcover) 1118954777 9781118954775

What you need to know about your customers Now more than ever every interaction you have with customers is critical. Customers today have unlimited information at their fingertips--and can influence the purchase decisions and behaviors of millions... more

Pre-Owned Implementing Design for Six SIGMA: A Leader s Guide: Getting the Most from Your Product Development Process (Hardcover) 0873896955 9780873896955

Have your company’s products achieved what you hoped for – rapid customer uptake high sales volume and revenue/profit? Can you produce them at high Sigma-levels for Critical to Quality requirements resulting in high customer satisfaction and low... more

Pre-Owned Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Paperback

Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more

Pre-Owned Why Customers Don t Do What You Want Them to Do: 24 Solutions to Common Selling Problems (Paperback 9780071417501) by Ferdinand Fournies

9780071417501. Pre-Owned: Good condition. Trade paperback. Language: English. Pages: 49. Trade paperback (US). 49 p. McGraw-Hill Professional Education. While what you do obviously sets the tone for each sales call your sales success is based on... more

Pre-Owned What s Your Purple Goldfish?: How to Win Customers and Influence Word of Mouth: Volume 1 Paperback - USED

Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more

Pre-Owned Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants (Paperback) 0814438709 9780814438701

If you ask the right questions then you ll get the sale every time. As a salesperson your product knowledge is extensive but that s not enough. If you fail to ask the right questions - the ones that uncover a customer s real needs - you will never... more

Pre-Owned Living Supply Chains: how to mobilize the enterprise around delivering what your customers want (Financial Times Series) Hardcover

Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more

Pre-Owned What s Your BQ? : Learn How 35 Companies Add customers Subtract Competitors and multiply Profits with Brand Quotient 9780832950025

Sellani offers business owners a customized snapshot of their company s brand strengths and weaknesses through a 40-question test. She then takes readers through a step-by-step process of brand assessment improvement and planning. CONDITION –... more

Pre-Owned Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants Paperback

Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more

Pre-Owned Wired and Dangerous: How Your Customers Have Changed What to Do About It (AGENCY/DISTRIBUTED) Paperback

Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more

Pre-Owned Measure What Matters: Online Tools For Understanding Customers Social Media Engagement (Hardcover 9780470920107) by Katie Delahaye Paine

9780470920107. Pre-Owned: Good condition. Hard cover. Pages: 272. 272 p. Graphs: 14 B&W 0 Color. In an online and social media world measurement is the key to success If you can measure your key business relationships you can improve them. Even... more

Pre-Owned What s Your BQ?: Learn How 35 Companies Add Customers Subtract Competitors and Multiply Profits with Brand Quotient Paperback

Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more

Pre-Owned Authenticity: What Consumers Really Want (Hardcover 9781591391456) by James H Gilmore B Joseph Pine II

9781591391456. Pre-Owned: Good condition. Hard cover. Language: English. Pages: 320. Glued binding. Paper over boards. With dust jacket. 320 p. Contains: Illustrations. Contrived. Disingenuous. Phony. Inauthentic. Do your customers use any of these... more

Pre-Owned Delivering Knock Your Socks Off Service (Paperback 9780814417553) by Performance Research Associates

9780814417553. Pre-Owned: Good condition. Trade paperback. 5th ed. Language: English. Pages: 224. Trade paperback (US). Glued binding. 224 p. What is quality customer service and how do you consistently deliver it for your customers? Discover the... more

Pre-Owned Your Call Is Not That Important to Us: Customer Service and What It Reveals About Our World Lives Hardcover Emily Yellin

CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting /... more

Pre-Owned What Customers Really Want: Bridging the Gap Between What Your Organization Offers and What Your Customers Crave Paperback

Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more

Pre-Owned What s Your Golden Goldfish: The Vital Few - All Customers and Employees Are Not Created (Paperback 9780984983827) by Stan Phelps

9780984983827. Pre-Owned: Good condition. Trade paperback. Language: English. Pages: 196. Trade paperback (US). Glued binding. 196 p. What s Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal.... more

Pre-Owned Ready Farmer One: The Farmer s Guide to Selling and Marketing 9781087961491 Hardcover

9781087961491. Pre-Owned: Good condition. Hard cover. Language: English. Pages: 416. Sewn binding. Cloth over boards. 416 p. Contains: Illustrations. What if you could increase your farm sales reach new customers streamline your sales process and... more

Pre-Owned Driving Your Income: How to Maximize Your Income as a Professional Chauffeur (Paperback) 1478788852 9781478788850

In Driving Your Income limousine industry maverick Kenneth Lucci spells out exactly what it takes to be a Professional Chauffeur delivering exceptional customer service in the passenger transportation industry today. He spent eight years behind the... more

Pre-Owned Business Analysis Agility: Delivering Value Not Just Software (Paperback 9780134847061) by James Robertson Suzanne Robertson

9780134847061. Pre-Owned: Good condition. Paperback. Language: English. Intended for professional and scholarly audience. Understand and Solve Your Customers Real Problems with Agile Business Analysis To deliver real value you must understand what... more

Pre-Owned The Stranger s Long Neck: How to Deliver What Your Customers Really Want Online (Paperback) 1408114429 9781408114421

9781408114421. Pre-Owned: Good condition. Trade paperback. Language: English. Pages: 224. Trade paperback (US). Glued binding. 224 p. Contains: Tables black & white Figures. The Stranger s Long Neck is a practical guide for any manager wishing to... more

Pre-Owned MOO-LAH-GY: Uncovering the Secret Cash Cow Hidden in Your Brand Paperback Kelly Lucente

What is brand and why should anyone care? The idea of branding began as a simple solution for a person to know their cattle from the neighbor s. Today it s about evoking an emotion so strong that a customer wants to buy from you versus anyone else... more

Pre-Owned Your Customer Rules!: Delivering the Me2b Experiences That Today s Customers Demand (Hardcover) by Bill Price David Jaffe

9781118954775. Pre-owned: Good condition. Hard cover. Language: English. Pages: 272. Sewn binding. Cloth over boards. 272 p. What you need to know about your customers Now more than ever every interaction you have with customers is critical.... more

Pre-Owned Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service Is Alive (Paperback) 1544512074 9781544512075

By providing your customers and guests with an unforgettable experience your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To... more

Pre-Owned The Brain Audit: Why Customers Buy (and Why They Don t) Paperback

9780473175047. Pre-Owned: Good condition. Trade paperback. Language: English. Trade paperback (US). Glued binding. Contains: Illustrations black & white. How the Brain Goes Through Decision-Making: Do you often wonder what your customer is thinking?... more

Pre-Owned How to Open a Financially Successful Bed and Breakfast or Small Hotel (Paperback) 9780910627306

This comprehensive handbook with companion CD ROM will clearly demonstrate how to set up operate and manage a financially successful bed-and-breakfast or small hotel. Whatever your reason for wanting to open a bed and breakfast keep in mind that at... more

Pre-Owned Hope Is Not a Strategy: The 6 Keys to Winning the Complex Sale (Paperback)

9780071418713. Pre-Owned: Good condition. Trade paperback. Language: English. Pages: 192. Trade paperback (US). Glued binding. 192 p. Contains: Illustrations. Put your team on top with winning B2B sales strategies and techniques. No longer is being... more

Pre-Owned 101 Great Answers to the Toughest Interview Questions 9781598638530 Paperback 6th edition

Tough interview questions are inevitable in today s competitive job market. Ron Fry s 101 Great Answers to the Toughest Interview Questions has helped more than 500 000 job seekers pinpoint what employers are really asking with every question and... more

Pre-Owned Rebel Talent: Why It Pays to Break the Rules at Work and in Life (Hardcover)

Pre-Owned - Great stories great science and great practical advice about how when and why to break the rules. -- Angela Duckworth New York Times bestselling author of Grit Do you want to follow a script -- or write your own story? Award-winning... more

Pre-Owned Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage 9781633697003 Hardcover

Our books are pre-loved which means they have been read before. We carefully check all our books and believe them to be in a - USED - VERY GOOD Condition condition. If you re not completely satisfied please get in touch & we ll be happy to help.... more

Retail Sales for Network Marketers: How to Get New Customers for Your MLM Business (Paperback)

Get retail sales without stress embarrassment or rejection. Shy? Don t want to talk to your friends? Afraid to connect with strangers? Don t know where to start? Don t know what to say? Never feel guilty again. Learn how to position your retail... more

Bulletproof Your Career: Secure Your Financial Future and Do Fulfilling Work on Your Own Terms... (Paperback) by Patricia Romboletti

9781732585911. Pre-owned: Good condition. Trade paperback. Language: English. Pages: 190. Trade paperback (US). Glued binding. 190 p. If you are a senior-level executive whether you are currently employed and content for the time being or employed... more

The Book of Business Awesome/The Book of Business Unawesome : How Engaging Your Customers and Employees Can Make Your Business Thrive/The Cost of Not Listening Engaging or Being Great at What You Do (Hardcover)

Two titles bound back to back and inverted. UnAwesome is UnAcceptable. The Book of Business Awesome is designed as two short books put together--one read from the front and the other read from the back when flipped over. Covering key business... more

Best Practices : Building Your Business with Customer-Focused Solutions (Paperback)

What makes the world s top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And most important how can you adapt their practices to fit your business? Thanks to... more